Reference

Privacy Policy for Your Account

We spell out what we collect, why we use it, and how you can ask for a change before you send anything sensitive.

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mitosbola Privacy Policy for Your Account
CONTACT CHANNELS

Where to Send Requests

If you want to see, edit, or remove stored data, reach us through live chat, email, or the help form.

Live chat Use live chat from 09.00-23.00 WIB when you need a quick check on stored data or a recent change. We may ask for your registered email and a short reason before we open the record.
Email request Send an email when you want a written trail for a correction, copy request, or deletion request. Include your account email and any DANA, OVO, GoPay, or QRIS reference that helps us locate the file.
Help form Use the help form for a privacy request that needs tracking from start to finish. It creates a case entry for our support team, so we can manage timing, status, and the next reply in one place.
ACCOUNT SAFEGUARDS

How We Handle Your Data

We keep the privacy flow tied to actions you can check inside your account. On phone or desktop, we record the session, device path, and cookie state so we can spot unusual…

Data handling

We collect the details you submit, the login device, and the messages you send to support. That lets us verify your account, answer privacy requests, and keep payment traces matched to the right profile.

Cookies

Browser cookies keep your session open, remember language choice, and reduce repeated sign-ins on the same device. You can clear them in Chrome, Safari, or another browser, but some pages may ask you to sign in again.

Account security

If sign-in activity looks unusual, we may ask for a password reset or a code sent to your registered contact. That helps us protect your account before we release stored data or change settings.

Retention

We keep records only for the period needed to run the account, settle a query, and meet lawful retention duties. After that, we remove or anonymise files that no longer need to stay linked to you.

Request changes

To correct or delete data, tell us exactly what should change and share the email on the account. We use that match to avoid editing the wrong record and to keep a trace of the request.

Contact trail

For anything sensitive, use a written channel first so we can log the date, time, and case number. If the request touches payments, include DANA, OVO, GoPay, or QRIS details for faster lookup.

Questions About Privacy Policy

These questions help you before you open an account or send a request. If your case involves DANA, OVO, GoPay, QRIS, a device change, or a data correction, include the matching detail so we can answer from the right record. If access or eligibility is affected by local rules, we follow the requirement that applies in your location and explain the next step plainly. That keeps the reply aligned with your account.

We keep the details you submit, such as your email, login device, session time, and support messages. If you use DANA, OVO, GoPay, or QRIS, we also keep the matching reference to link the record.

Cookies keep your session open, remember your language choice, and reduce repeated logins on the same device. They also help us spot unusual access without asking you to repeat the same steps each visit.

Yes. Send the exact change you want and the email on the account so we can match the right file. If the record needs proof, we will tell you what detail is missing before we update it.

We keep payment records only as long as needed for account checks, query handling, and lawful retention duties. After that period, we remove or anonymise records that no longer need to stay linked to you.

Only the team that handles account records and the reply path sees your request. We log the case, assign it to the right queue, and keep the details limited to what is needed to finish the task.

Yes. Access or eligibility depends on local law and is available only where local law permits. If a rule applies to your location, we explain the step that follows before you continue.

Use live chat, email, or the help form from your account page. Add your registered email and any DANA, OVO, GoPay, or QRIS reference so we can find the right record faster.

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